Hello. I'm Ben.
I'm an experienced digital designer and occasional data visualiser. This site collates some of the things that I've written or created during more than 25 years designing and thinking about digital things.
By enabling happy and engaged customers to look after themselves, a company’s customer services function can focus on customers who have problems or are considering cancelling their service.
Understanding a few SASS features of the GOV.UK Prototype Kit to more quickly create better and more compliant prototypes
Learning to work with Nunjucks and Express JS to quickly start prototyping digital public services.
Considering whether the multi-sensory behaviour known as the McGurk effect is also evident in the use of digital interfaces.
Increasingly, data is never deleted but maybe it should diminish over time, and perhaps in doing so could generate new insights, better product engagement and increased ad revenues.