Hello. I'm Ben.

I'm an experienced digital designer and occasional data visualiser. This site collates some of the things that I've written or created during more than 25 years designing and thinking about digital things.

  1. 16th Jul 2020
    Writing

    Automated voice services deliver better customer experiences

    By enabling happy and engaged customers to look after themselves, a company’s customer services function can focus on customers who have problems or are considering cancelling their service.

    Go to articleon infinityworks.com
  2. 4th Mar 2019
    Writing

    SASS for designers using the GOV.UK Prototype Kit

    Understanding a few SASS features of the GOV.UK Prototype Kit to more quickly create better and more compliant prototypes

    Go to articleon medium.com
  3. 20th Nov 2018
    Writing

    Five tips from five weeks using the GOV.UK prototyping kit

    Learning to work with Nunjucks and Express JS to quickly start prototyping digital public services.

    Go to articleon medium.com
  4. 18th Jul 2018
    Writing

    Considering Yanny and Laurel in UX design

    Considering whether the multi-sensory behaviour known as the McGurk effect is also evident in the use of digital interfaces.

    Go to articleon medium.com
  5. 6th Jun 2018
    Writing

    What if data had a half-life?

    Increasingly, data is never deleted but maybe it should diminish over time, and perhaps in doing so could generate new insights, better product engagement and increased ad revenues.

    Go to articleon medium.com